Privacy Policy

PRIVACY POLICY

Royal Barista Trading LLC
Effective Date: June 11, 2026
Location: Warehouse 12, Street 22, Al Quoz Industrial Area 3, Dubai, UAE.

1. INTRODUCTION

Royal Barista Trading LLC ("Company," "we," "us," "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our premises, contact us, place orders, or interact with our services.

By engaging with Royal Barista Trading LLC, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal data:

2.1. Information You Provide to Us

  • Contact Details: Full name, job title, company name, email address, phone number, and physical address (including delivery locations).

  • Order Information: Purchase history, invoice details, delivery instructions, and payment-related information.

  • Communication Records: Emails, phone call logs, WhatsApp messages, and any correspondence with our team.

  • Account Credentials: If you create an account with us, we collect login details and preferences.

2.2. Information We Collect Automatically

  • Usage Data: How you interact with our website, emails, and digital communications (e.g., open rates, click-throughs).

  • Device Information: IP address, browser type, operating system, and geographic location (approximate).

  • CCTV Footage: For security purposes, we operate CCTV surveillance at our Warehouse 12, Al Quoz facility. Footage is retained for a limited period and used solely for safety and security.

2.3. Information from Third Parties

  • Delivery partners (e.g., courier services) may share delivery status and confirmation data with us.

  • Payment processors may share transaction confirmation data but do not share full payment card details with us.

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following legitimate business purposes:



Purpose Legal Basis
Processing and fulfilling your orders Contractual performance
Communicating order status, delivery updates, and invoices Contractual performance
Providing customer support and handling disputes Legitimate interest
Sending marketing communications (newsletters, promotions, new arrivals) Consent (opt-in) / Legitimate interest (for existing clients)
Improving our products, services, and client experience Legitimate interest
Complying with legal and regulatory obligations (e.g., VAT reporting) Legal obligation
Ensuring security of our premises, staff, and inventory Legitimate interest / Legal obligation

4. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party partners who assist us in operating our business (e.g., delivery couriers, payment gateways, IT hosting, email marketing platforms). These partners are contractually bound to process your data only on our instructions and to maintain strict confidentiality.

  • Legal Authorities: If required by law, regulation, or legal process (e.g., court order, government request), we may disclose your information to competent authorities in the UAE.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owning entity, subject to the same privacy commitments.

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by UAE law.

  • Client Records & Invoices: Retained for 5 years to comply with UAE VAT and commercial record-keeping requirements.

  • Marketing Data: Retained until you unsubscribe or request deletion.

  • CCTV Footage: Retained for a maximum of 30 days unless required for an ongoing investigation.

6. YOUR RIGHTS

Under UAE data protection principles and international standards, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Correct any inaccurate or incomplete data.

  • Right to Deletion: Request the deletion of your data, subject to our legal retention obligations.

  • Right to Object: Opt out of marketing communications at any time.

  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 15 working days as per UAE best practice standards.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

  • Essential Cookies: Required for basic website functionality (e.g., shopping cart, login).

  • Analytics Cookies: Help us analyze traffic and improve our website (e.g., Google Analytics).

  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encrypted data transmissions (SSL/TLS).

  • Restricted access to personal data on a "need-to-know" basis.

  • Regular security audits and employee training.

  • Physical security controls at our Al Quoz warehouse facility.

While we strive to protect your data, no transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.

9. INTERNATIONAL DATA TRANSFERS

As we operate exclusively within the United Arab Emirates, your data is primarily stored and processed within the UAE. In cases where we use third-party service providers located outside the UAE (e.g., cloud hosting, email platforms), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your data.

10. CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Data Protection Officer:

📧 Email: info@royalbarista.com
📞 Phone: +971 4 555 4821
🏢 Address: Warehouse 12, Street 22, Al Quoz Industrial Area 3, Dubai, UAE.

11. UPDATES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, our operations, or industry standards. The latest version will always be available upon request. We encourage you to review this policy periodically.

Material changes will be communicated to you via email or through a prominent notice on our communications.

Royal Barista Trading LLC – Dubai, UAE