Refund Policy

RETURN AND REFUND POLICY

Royal Barista Trading LLC
Effective Date: June 11, 2026
Location: Warehouse 12, Street 22, Al Quoz Industrial Area 3, Dubai, UAE.

1. SCOPE AND APPLICABILITY

This Policy governs all sales of coffee beans, ground coffee, equipment, and accessories ("Goods") by Royal Barista Trading LLC ("Company," "we," "us") to commercial entities, hospitality businesses (HoReCa), and individual customers ("Client," "you") within the United Arab Emirates.

By placing an order with us, you explicitly agree to the terms outlined herein. This policy supersedes any conflicting terms presented on the Client's purchase orders.

2. THE ROYAL BARISTA SERVICE COMMITMENT (QUALITY GUARANTEE)

We stand behind the freshness and quality of our premium coffee. If you are unsatisfied with the quality of the coffee roast, we do not offer a return—we offer a solution.

  • Quality Dispute Window: Within 7 calendar days of delivery, you must notify us in writing at info@royalbarista.com detailing the defect (e.g., under-roasted, over-roasted, off-odors).

  • Resolution: We reserve the right to inspect the remaining batch. If a manufacturing or storage fault on our side is confirmed, we will replace the product at no cost or issue a credit note (store credit) valid for 12 months. We do not issue cash refunds for quality disputes if the product is still fit for consumption.

3. RETURNS POLICY (STRICT COMPLIANCE)

Due to the perishable nature of coffee and hygiene standards, we operate a "No Return" policy for change of mind, incorrect forecasting, or overstocking.

3.1. Conditions for Accepting Returns

Returns will only be accepted under the following strict conditions, and only with prior written authorization (RMA - Return Merchandise Authorization) :

  • Wrong Item Shipped: We sent a different product than what is listed on the confirmed Invoice.

  • Damaged in Transit: Visible external damage to the packaging occurring during our delivery or third-party courier services.

3.2. Conditions for Rejection of Returns

We reserve the sole right to reject any return if:

  • The coffee packaging has been opened, partially used, or resealed.

  • The roast date is older than 14 days from the date of the return request.

  • The product shows signs of improper storage (exposure to heat, humidity, or sunlight) by the Client.

  • The product is a "Specialty Micro-lot" or "Single Origin" ordered specifically for the Client.

4. REFUND POLICY (FINANCIAL TERMS)

4.1. Approved Refunds

In the rare event that a return is approved (per Section 3.1), refunds will be processed as follows:

  • Method: Refunds are issued exclusively via Bank Transfer (Wire) to the originating company bank account or via Credit Note (at our discretion).

  • Processing Time: Refunds are processed within 10 working days of the product being inspected and accepted back into our Al Quoz warehouse.

  • Deductions: A 15% restocking fee will be applied to all returns to cover handling, quality control checks, and administrative costs. The original shipping cost is non-refundable.

4.2. Equipment & Machinery (Espresso Machines, Grinders)

  • Dead on Arrival (DOA): If equipment fails within 24 hours of installation, we will replace it immediately.

  • Warranty Claims: For defects after 24 hours, this policy is void, and the Manufacturer's Warranty applies. Royal Barista acts as an agent to facilitate warranty claims but does not provide refunds for equipment that has been installed and used.

5. EXCHANGE POLICY

We encourage exchanges over refunds.

  • If you ordered a roast profile that does not suit your outlet, we may allow an exchange (at our discretion) within 5 days of delivery, provided 80% of the original quantity is unopened.

  • The Client is responsible for the return shipping and delivery costs of the new batch.

  • The exchange value must be equal to or greater than the original purchase value.

6. PROCEDURE FOR RETURNS

To initiate a return, the Client must:

  1. Send an email to info@royalbarista.com with the subject line: "RMA REQUEST – [Invoice Number]" .

  2. Attach clear photos of the product, packaging, and batch codes.

  3. Wait for the RMA confirmation email. We do not accept walk-in returns without prior approval to maintain operational efficiency at our Al Quoz facility.

  4. Once approved, the Client must deliver the goods to Warehouse 12, Street 22, Al Quoz Industrial Area 3 during business hours (Mon–Fri, 8:00 AM – 7:00 PM; Sat, 9:00 AM – 5:00 PM).

7. FORCE MAJEURE & LIMITATION OF LIABILITY

  • Royal Barista Trading LLC shall not be held liable for delays or failure to perform if caused by events beyond our reasonable control (e.g., port closures, supply chain issues, extreme weather affecting roasting).

  • Maximum Liability: In no event shall our liability exceed the total invoice value of the specific order in dispute. We are not liable for lost profits, loss of business, or goodwill due to coffee unavailability.

8. GOVERNING LAW

This Policy is governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC) and the UAE Commercial Transactions Law. Any disputes shall be settled amicably first, and if unresolved, exclusively in the courts of Dubai, UAE.

9. CONTACT INFORMATION

For all RMA requests, disputes, or clarification, contact our Logistics & Compliance Manager:

📧 Email: info@royalbarista.com
📞 Phone: +971 4 555 4821
🏢 Visit: Warehouse 12, Street 22, Al Quoz Industrial Area 3 (by appointment only).

Royal Barista Trading LLC – Dubai, UAE