SHIPPING POLICY

Royal Barista Trading LLC
Effective Date: June 11, 2026
Location: Warehouse 12, Street 22, Al Quoz Industrial Area 3, Dubai, UAE.

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1. INTRODUCTION

This Shipping Policy ("Policy") governs all deliveries of coffee beans, ground coffee, equipment, accessories, and other goods ("Goods") by Royal Barista Trading LLC ("Company," "we," "us," "our") to clients ("Client," "you," "your") within the United Arab Emirates.

By placing an order with us, you agree to the shipping terms outlined below. This Policy forms an integral part of our Terms of Service and Return and Refund Policy.

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2. DELIVERY ZONES

2.1. Primary Coverage

We deliver across all seven emirates of the United Arab Emirates:

• Abu Dhabi (including Al Ain and Western Region)

• Dubai

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

2.2. Remote Areas

Deliveries to remote or less accessible areas (e.g., desert locations, islands, or industrial zones with restricted access) may incur additional charges or extended delivery timelines. We will notify you of any such conditions prior to order confirmation.

2.3. International Shipping

Currently, we do not offer international shipping. All orders must be delivered to addresses within the UAE. For inquiries regarding export to other GCC countries, please contact us directly at info@royalbarista.com.

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3. DELIVERY TIMELINES

3.1. Standard Delivery

3.2. Same-Day Delivery (Dubai Only)

• Available for orders placed before 10:00 AM on working days (Monday–Friday).

• Subject to stock availability and delivery slot capacity.

• Additional charges apply (see Section 5 below).

3.3. Next-Day Delivery

• Available for orders placed before 2:00 PM on working days.

• Subject to stock availability.

• Additional charges may apply for orders outside standard delivery zones.

3.4. Equipment and Machinery

• Deliveries of large equipment (espresso machines, grinders, etc.) may require specialized handling and will be scheduled separately.

• Estimated delivery time for equipment: 3–7 working days, depending on availability and installation requirements.

3.5. Order Processing Time

All orders are processed within 24 hours of order confirmation and payment clearance (where applicable). You will receive an order confirmation email with tracking information once your order has been dispatched.

3.6. Important Note on Delivery Timelines

All delivery timelines provided are estimates only. The Company does not guarantee specific delivery dates or times and shall not be held liable for delays caused by:

• Traffic congestion or road closures.

• Weather conditions.

• Courier partner delays.

• Public holidays or weekends.

• Incorrect or incomplete delivery information provided by the Client.

• Force majeure events as defined in our Terms of Service.

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4. DELIVERY PROCESS

4.1. Order Confirmation

• Upon placing an order, the Client will receive an order confirmation via email.

• A separate dispatch notification with tracking details will be sent once the Goods leave our Al Quoz warehouse.

4.2. Delivery Attempts

• Our courier partners will make two delivery attempts.

• If both attempts fail due to the Client's unavailability, incorrect address, or refusal to accept delivery, the Goods will be returned to our warehouse.

• The Client shall bear all costs associated with return freight and re-delivery.

4.3. Proof of Delivery

• All deliveries require a signature or electronic confirmation upon receipt.

• This confirmation serves as evidence that the Goods were delivered in apparent good condition.

4.4. Collection (Will Call)

• Clients may collect their orders directly from our warehouse at:
  Warehouse 12, Street 22, Al Quoz Industrial Area 3, Dubai.

• Collection hours: Monday–Friday, 8:00 AM – 6:00 PM (by appointment only).

• Please email info@royalbarista.com at least 2 hours in advance to arrange collection.

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5. SHIPPING COSTS

5.1. Free Delivery Threshold

5.2. Same-Day Delivery (Dubai Only)

• 75 AED (flat rate) – regardless of order value.

5.3. Express / Next-Day Delivery

• 50 AED (flat rate) – applies to orders placed after the standard cut-off time or requiring expedited handling.

5.4. Remote Area Surcharge

• Deliveries to remote locations (e.g., Liwa, Hatta, Jebel Ali industrial zones, or offshore islands) may incur an additional surcharge of 50–150 AED, depending on the distance and accessibility. We will communicate this cost prior to order confirmation.

5.5. Equipment Delivery

• Large equipment deliveries may require specialized vehicles and handling. Shipping costs for equipment will be quoted separately at the time of order and may range from 100–500 AED depending on weight, dimensions, and installation requirements.

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6. TITLE AND RISK OF LOSS

6.1. Transfer of Risk

• The risk of loss or damage to the Goods passes to the Client upon delivery to the Client's specified address.

• This means that once the courier has delivered and obtained a signature (or electronic confirmation), the Goods are the Client's responsibility.

6.2. Title

• Legal title (ownership) of the Goods remains with the Company until full payment has been received and cleared (as detailed in our Terms of Service).

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7. INSPECTION UPON DELIVERY

7.1. Immediate Inspection

The Client must inspect all Goods immediately upon delivery.

7.2. Reporting Damages or Shortages

• Any visible damage to packaging, signs of mishandling, or shortage of items must be noted on the delivery receipt at the time of signing.

• The Client must report such issues to the Company within 24 hours of delivery via email to info@royalbarista.com, accompanied by:

  • Clear photographs of the damaged packaging and/or Goods.

  • The delivery receipt or tracking number.

  • A detailed description of the issue.

7.3. Failure to Inspect

• Failure to inspect the Goods upon delivery or failure to report any issues within the 24-hour window constitutes unconditional acceptance of the Goods in their delivered condition.

• The Company will not accept liability for damage or shortage claims made after this window has closed.

7.4. Damaged in Transit

• If Goods are confirmed to have been damaged during transit, we will arrange for a replacement or issue a credit note in accordance with our Return and Refund Policy.

• The Client must retain all original packaging for inspection by the courier or the Company if a claim is to be filed.

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8. TRACKING YOUR ORDER

• Once your order is dispatched, you will receive a tracking number via email and/or SMS.

• You can track the status of your delivery through our courier partner's tracking portal or by contacting us directly.

8.1. Lost Shipments

• If your shipment is marked as "Delivered" but you have not received it, you must contact us within 48 hours of the delivery notification.

• We will initiate an investigation with the courier partner. If the shipment is confirmed lost, we will either:

  • Replace the Goods (subject to availability), or

  • Issue a refund or credit note.

• Investigations typically take 5–10 working days to complete.

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9. CUSTOMER RESPONSIBILITIES

To ensure smooth delivery, the Client agrees to:

• Provide accurate and complete delivery information, including building name, unit number, landmark, and contact number.

• Ensure that someone is available at the delivery address to receive and sign for the Goods during normal business hours (8:00 AM – 6:00 PM).

• Ensure the delivery location is accessible for standard delivery vehicles (no special permits or oversized access required, unless arranged in advance).

• Notify us immediately of any changes to delivery details after placing an order.

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10. DELIVERY EXCEPTIONS

10.1. PO Box Addresses

• We do not deliver to PO Box addresses. A physical street address with a valid contact number is required.

10.2. Weekend Delivery

• Standard deliveries occur Monday through Saturday (8:00 AM – 6:00 PM).

• Sunday deliveries are available upon request for an additional fee, subject to availability.

10.3. Public Holidays

• Deliveries are not scheduled on UAE public holidays. Orders placed on or before a public holiday will be processed on the next working day.

10.4. Special Handling (Temperature-Sensitive Products)

• Our coffee is packed to maintain freshness during transit. However, during summer months (June–September), we recommend that the Client arrange for prompt receipt and storage to avoid prolonged exposure to heat in delivery vehicles or unsecured locations.

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11. RETURN SHIPPING

• If a return is approved under our Return and Refund Policy, the Client is responsible for:

  • Returning the Goods to our Al Quoz warehouse.

  • Covering the return shipping costs (unless the return is due to our error).

  • Ensuring the Goods are securely packaged to prevent further damage during return transit.

• The Company reserves the right to deduct return shipping costs from any refund or credit note issued.

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12. LIABILITY

• The Company is not liable for delays caused by third-party courier partners, traffic, weather, or other factors beyond our reasonable control.

• The Company is not liable for any consequential damages (loss of business, profits, or goodwill) resulting from delayed or failed deliveries.

• Our maximum liability for any shipping-related issue is limited to the invoice value of the Goods in question.

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13. POLICY UPDATES

The Company reserves the right to update or modify this Shipping Policy at any time. The latest version will be effective upon posting. Changes to delivery fees, thresholds, or zones will be communicated to Clients via email or a notification on our communications.

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14. CONTACT INFORMATION

For any inquiries regarding shipping, delivery status, or to arrange a collection, please contact us:

📧 Email: info@royalbarista.com
📞 Phone: +971 4 555 4821
🏢 Address: Warehouse 12, Street 22, Al Quoz Industrial Area 3, Dubai, UAE.
🕐 Business Hours: Monday–Friday, 8:00 AM – 7:00 PM | Saturday, 9:00 AM – 5:00 PM | Sunday – Closed

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Royal Barista Trading LLC – Dubai, UAE